Adeleye, Oluwatomiwo Rachael

Spearheaded client relationship management and issue resolution for a leading health organization, ensuring optimal satisfaction and operational efficiency.

• Achieved a remarkable 100% customer satisfaction rating and resolved 98% of daily inquiries at first contact by providing prompt, accurate information and de-escalating challenging situations.
• Collaborated cross-functionally to resolve recurring support issues, leading to a 20% decrease in related support requests within the first few months.
• Managed a high volume of client and prospective client inquiries, complaints, and requests, effectively guiding health plan selection and converting inbound prospects into clients.
• Documented customer interactions, feedback, and suggestions meticulously using internal communication systems to facilitate issue tracking and resolution.
• Contributed to team development by assisting in the onboarding and evaluation of junior care officers, fostering a collaborative work environment.

Managed daily pharmacy operations, including customer service, inventory, and sales reporting, to ensure efficient service delivery and product availability.

• Provided comprehensive customer service, addressing client needs and managing prescription refills, contributing to enhanced patient satisfaction.
• Generated accurate daily and monthly sales reports, contributing to informed inventory and procurement decisions.
• Managed inventory effectively using a First-In, First-Out (FIFO) system, minimizing waste and ensuring product freshness and availability.
• Procured out-of-stock pharmaceutical items from reputable suppliers, maintaining consistent product supply for customers.

Managed patient records and administrative tasks at a primary healthcare center, ensuring efficient information flow and patient registration.

• Streamlined patient flow by efficiently collecting appointment cards and retrieving hospital records for doctors, supporting timely consultations.
• Registered new patients accurately, ensuring comprehensive capture of demographic and medical information for record-keeping.
• Maintained organized patient records, contributing to the overall efficiency of the healthcare facility's administrative operations.

Supported laboratory operations through sample management and basic testing, gaining foundational experience in clinical diagnostics.

• Assisted with the precise registration and collection of patient samples, ensuring proper labeling and preparation for analysis.
• Performed basic laboratory tests under direct supervision, contributing to the initial stages of diagnostic processes.
• Gained practical insights into complex laboratory investigations by observing senior technicians and scientists, enhancing understanding of advanced procedures.